Having Trouble Scheduling or Sending Your Newsletter? Check this Guide!

Created by Celine Pigao, Modified on Wed, 29 Jan at 8:07 AM by Celine Pigao

Troubleshooting Newsletter Scheduling Issues

Check the newsletter details:
- Domain and "Sent From" email should match, newsletter won't send
- If either shows "undefined", newsletter won't send
Fix domain and sender info:
- Go to Tune tab > Schedule
- Update "Sent From" email if incorrect
- Toggle correct domain under "Domain Management"
Verify DNS records:
- Under selected domain, all 5 DNS records should show validated
- If any show as unvalidated, record may be missing from domain registrar (GoDaddy, Cloudflare, etc)
- Re-add any missing records
Update sender info:
- Change "Sent From" name/email in Tune tab if needed
- To change domain, contact support at success@daily.ai
Unlock and re-lock newsletter:
- Go to Publish, click "Unlock"
- Return to Schedule and re-lock
- This refreshes the domain and sender details
Try scheduling again
- Domain and "Sent From" fields should now populate correctly

Contact support at success@daily.ai if issues persist or for help changing newsletter domain. Here is a video guide as well to walk you through the process: https://www.loom.com/share/2522203bb31e4436ad90e9e65ad0c943